Monday, January 12, 2009

Running head: LIBERAL ARTS FOR AN INNOVATIVE AND DIVERSE WORKPLACE

"Enhancing Innovation: Enacting Change in Organizational Behavior through Liberal Arts Interns Placement for a Diverse Workplace"




Abstract
According to the Wabash National Study’s Resource and Information Exchange, outcomes of a Liberal Arts Education, its subsequent conditions and experiences produce over one-half dozen benefits. Amongst the list included: effective reasoning and problem solving; inclination to inquire and life-long learning; learning integration; intercultural effectiveness; leadership; moral reasoning; and well-being. Upon examining innovation, the author suggests deploying liberal arts students to ignite improvement and diversify the workplace. Support of this theory is offered in the form of scholarly research analysis, information on similar pre-existing programs, and an appendix of liberal arts contact information.


###



Dr. J. L. Byrd’s Innovation Equation as developed for the Creatrix Inventory equates innovation to creativity multiplied by risk taking (Innovation =Creativity*Risk Taking). The author agrees with the Wabash National Study of Liberal Arts Education that liberal arts institutions improve student learning. It is also the author’s belief that the learned characteristics of liberal arts students are highly beneficial to the workplace and that they should improve organizational performance. As a student-product of a Liberal Arts Education, the author aligns with advocates of this unique training and postulates that this hybrid learner demonstrates risk-taking abilities by completing a liberal arts program. Furthermore, the author believes that students and graduates of this creative and critical-thinking curriculum can inject innovation into organizations; thus infusing diversity with the workplace.



Purpose
When juxtaposed against Professional Schools, working definitions of Liberal Arts, such as illustrated in Wikipedia, includes the study of the arts, literature, languages, philosophy, politics, history, mathematics, and science. Some occupational training institutes, such as Wieler and Bailey’s reported case at LaGuardia Community College, have shifted to career exploration schools and centers for acquiring generic workplace skills – a variation of the liberal arts. According of descriptions of “Liberal arts colleges in the United States”, Howard and Matthew Greene’s reflection is on its purpose and goals. The breadth features: a high degree of intellectual literacy; critical-thinking skills; moral and ethical responsibility to community; clear reasoning; rational thinking; intelligent information analysis; compassionate and fair responses to people; life-long learning; appreciation of art and literature, and using them for inspiration and solace; learning from the past; gaining and increasing self-esteem; and collaborative and multi-generational learning. When coupled with criteria of alternative education, a focus on multi-culturalism can be included in the above list. Dr. Jean Leverich advances the purpose of the Liberal Arts Education by illustrating it in a pluralistic view.

***Contact for reprint***

Unfortunately, not everyone agrees with these beliefs.

Perceptions
While some laurel the liberal arts as “Free” learners and/or thinkers, Dr. Leverich documents mixed perceptions and practical and economic considerations that often deter learners and stakeholders from appreciating its values. Among the misnomers includes Liberal Arts Education students impractically learning for the luxury of learning. Perceptions surrounding the absence of vocational-focused courses are concerns for potential learners. As language-gaps do not fully communicate the curricula’s values, subsequent interpretations lead to Liberal Arts Education students possessing narrow job-skills and being ostracized from in the workplace.

Best Practices
In actuality, the liberal arts do teach skills for the workplace. According to the National Association of Colleges and Employers’ Job Outlook 2009, “Recent economic events have caused a downturn in college hiring plans for nearly all employer types and geographic regions. The majority of employers…plan to reassess their college hiring needs of a monthly basis.” However, candidate qualities and skills are still important. Dr. Leverich explored National Association of Colleges and Employers’ 2005 statistics reprinted below.

***Contact for reprint***

Liberal Arts learners share these adaptive traits. Currently, transferrable skills such as these are being applied to undergraduate research, portfolios, reflective statements, career exploration, community service, experiential learning environments, and internships. Within these capacities, students make connections not only with their learning, but also with stakeholder groups within various communities. Organizations such as National Association of Colleges and Employers and other liberal arts colleges (see Appendix) have helped to expand the liberal arts student and potential employers’ networks. Employers’ cooperation with and commitment to utilizing liberal arts students in worthy capacities are also needed to facilitate relationships.



In order to enhance the liberal arts student academic experience, programs are offered at many institutions which connect corporate-industry to burgeoning talents. In response to both past and the projected job outlook, either short-term or future employees can be recruited and retained by organizations from higher-learning schools. Research conducted by Abbas and Bradshaw produced data of supervised interns applying their academic experiences in the construction of real projects. Paugh, McKnight, and Danku wrote how students of marketing could apply their discipline’s principles to secure and advance employment. Candidate brand equity – coupled with focus, discipline, and creativity – sets candidates apart from the competition. If adopted, the liberal arts learner can also compete because they are in the unique position to engage, train, teach, and grow in settings outside the classroom.


When Gayle Webb White researched untapped sources of qualified employees, the result included over one-half dozen benefits of using university student interns. Included in the findings were dedicated, temporary team contributors completing rewarding learning experiences. In addition to fulfilling short-term employment needs and contributing to the job force; the liberal arts intern experience can help influence academic curricula by illuminating, evaluating and improving workplace deficiencies.

Some participants may be classified as novice; guidance and preparation for the organization’s culture, team dynamics, and supervisor’s personality can help nurture the interns’ professional development Gail Mason’s published work exemplified which gaps in training could become corrected to obtain ‘win-win’ employee-intern relationships. While some intern participants felt they were treated differently because of their short-term service; overall, financial compensation was not statistically significant. Application of this information to liberal arts students should find that obtaining practical experience, as opposed to college credit, most adequately prepared them for the future.

Complementary research provided by Michael Maynard assessed semantics of internship written correspondences. In this particular instance, the public relations industry was included to compare the difference in respondents’ appeal of benefits. Although “opportunity” was promised for un-paid, college-credit interns; paid internships emphasized tasks such as writing skills and work-related tasks. Maynard’s research found that the business community should understand the students’ expectations from the internship experience, and communicate mutually-beneficial experiences.


Currently, student internships are being used two-fold: to develop real-world skills, and to solve real-world problems. This source of organizational innovation can most often be found in the arenas of workplace research and development. Creative and trained critical thinkers are providing scholar-quality contributions to the workplace. Drivers, as deduced from working definitions, of the goals of innovation include:

  • Improved [ethical] quality;
  • New markets creation;
  • Product range extensions into new networks/communities;
  • Reduced labor costs (in lieu of professional school graduates);
  • Improved processes in production and decimation of goods, services, or materials;
  • Less rigid tradition-conformance which yields fresh ideas and approaches.

The practice of project-based learning in the form of internships occurs across industries and organizations, but only within limited disciplines. Katz and Smith’s piece on contextual teaching and learning between participants of a food laboratory internship program demonstrate how innovation in education has positive effects on future workers. Richard J. Clark addresses how educators with corporate relationships are involved in prospects recruitments, selection, teaching, placement, and supervision. In “Extending the Boundaries of Teacher Education through Corporate Internships”, it is highlighted that these corporate educators have the unique position of observing corporate practices and can share this information with their students.

Most often, these knowledge-bridges are found in professional schools. For example, Eastern European managers from Romania and undergraduates from Bulgaria study free market operations in America. Conversely, American business masters students intern in Japan with a focus more on training and less on responsibility. Even still, the Department of Defense uses interns in one-of-two capacities: Pre-Employment Internships and Early Career Professional Development Programs. Guidelines were published in the “Intern Program as a Human Resources Management Tool for the Department of Defense” which considered the organization’s needs. By attracting interested students, ensuring a good organization-candidate fit, and effectively gaining access to potential participants, pre-employment interns are identified. This recruitment-minded management program administers interesting work and highly-selected mentors to their niche workforce with benefits.



With institutions such as Albion College implementing strategies such as “[being] set upon a course to achieve a single goal: the creation of a national model for liberal arts education in America”, other colleges are conducting similar practices. By offering the combination of a liberal arts curriculum with value-added programming via professional-focused institutes, the liberal arts student’s education becomes enhanced. While the higher education community encourages locally-developed internships to supplement liberal arts programs, collaborative efforts are also needed across industries. Research further substantiates that mentor-protégé relationships between the intern and the employer has a strong impact on knowledge, skills, and values exchanges. These conversations can lead to a variety in ideas and practices, thus ushering in innovative contributions.

The partnership between academia and industry is effective and growing. It can best be summarized in a direct quote from Irfan Rizvi and Ashita Aggarwal’s “Making Academia-Industry Interface work”.

***Contact for reprint***

By applying research on the benefits of internships to Liberal Arts Education students, the support for using their distinct talents in the workplace can become increased. The student of the liberal arts adds value to the organization and has the power to adjust the behaviors of today’s organizations. In enacting change, a special consideration on this distinctive learner – and future employee – should be given. When the objective is to emphasize diversity, innovation will become a by-product of deploying the liberal arts graduate.


###


Appendix
Listing of Liberal Arts Colleges in the United States

***Contact for reprint***


###


REFERENCES

Abbas, J. and Bradshaw, A. (2006.). Project-based learning in an internship program: A
qualitative study of related roles and their motivational attribute. Educational Technology Research and Development, 56(3), 329-359. Abstract retrieved on December 30, 2008, from SpringerLink at http://www.springerlink.com/content/0463421273815r77/

Albion College. (2009.). Fast Web! College Detail: Albion College. Retrieved on January 7,
2009, from http://www.albion.edu/alumni/_Archives/campaign/default.asp

Albion College. (2009.). Liberal Arts At Work: Challenging Minds, Transforming Lives. Albion
College’s Capital Campaign. Retrieved on January 7, 2009, from http://www.albion.edu/alumni/_Archives/campaign/default.asp

Alternative education. (n.d). In Wikipedia,
Retrieved January 7, 2009, from http://en.wikipedia.org/wiki/Alternative_education

Center of Inquiry in the Liberal Arts at Wabash College. (2009.). Wabash National Study
of Liberal Arts Education. Retrieved on January 7, 2009, from http://liberalarts.wabash.edu/

Clark, R.J. (1990.). Extending the Boundaries of Teacher Education through Corporate
Internships. Journal of Teacher Education, 41(1), 71-76. Abstract retrieved on December 30, 2008, from Sage Journals Online at http://jte.sagepub.com/cgi/content/abstract/41/1/71

Greene, H. and Greene, M. (2000) Hidden Ivies: Thirty Colleges of Excellence. New York:
Cliff Street Books. Retrieved on January 7, 2009, from http://en.wikipedia.org/wiki/Liberal_arts_colleges_in_the_United_States

Innovation. (n.d). In Wikipedia,
Retrieved January 7, 2009, from http://en.wikipedia.org/wiki/Innovation

Innovation as a behavior. (n.d). In Wikipedia,
Retrieved January 7, 2009, from http://en.wikipedia.org/wiki/Innovation#Innovation_as_a_behavior

Katz, S. and Smith, B.P. (2006.). Using Contextual Teaching and Learning in Foods and
Nutrition Class. Journal of Family and Consumer Sciences, 91(1), 82-84. Abstract retrieved on December 30, 2008, from ERIC at http://eric.ed.gov/ERICWebPortal/custom/portlets/recordDetails/detailmini.jsp?_nfpb=true&_&ERICExtSearch_SearchValue_0=EJ729585&ERICExtSearch_SearchType_0=no&accno=EJ729585

Leverich, J. (n.d.). Risky Business: Gambling on the Liberal Arts [PowerPoint slides].
Retrieved on January 7, 2009, from www.nacada.ksu.edu/NationalConf/2005/handouts/S124H1.ppt

Liberal Arts. (n.d). In Wikipedia,
Retrieved January 7, 2009, from http://en.wikipedia.org/wiki/Liberal_arts

Liberal arts colleges in the United States. (n.d). In Wikipedia,
Retrieved January 7, 2009, from http://en.wikipedia.org/wiki/Liberal_arts_colleges_in_the_United_States

List of liberal arts colleges in the United States. (n.d). In Wikipedia,
Retrieved January 7, 2009, from http://en.wikipedia.org/wiki/List_of_liberal_arts_colleges_in_the_United_States

Mason, G.E. (1990). Assessing Internships as Experiential Learning: The Views of Interns, On-
Site Supervisors, and Intern Coordinators. Annual Meeting of the Speech Communication Association, (76), November 1-4, 1990. Retrieved on December 30, 2008, from ERIC at http://eric.ed.gov/ERICDocs/data/ericdocs2sql/content_storage_01/0000019b/80/22/bd/87.pdf

Maynard, M.L. (2002). Opportunity in paid vs. unpaid public relations internships: A semantic
network analysis. Public Relations Review, 23(4), 377-390. Abstract retrieved on December 30, 2008, from ScienceDirect at http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6W5W-45HDB36-8T&_user=10&_rdoc=1&_fmt=&_orig=search&_sort=d&view=c&_acct=C000050221&_version=1&_urlVersion=0&_userid=10&md5=18f2d4b81ffdf331469d478f6605f562

McCollum, J.K. and Schoening, N. (2004.). Case Study of Management Internships: Eastern
Europeans in America. International Journal of Public Administration, 27(11 and 12), 905-915. Abstract retrieved on December 30, 2008, from Informaworld at http://www.informaworld.com/smpp/content~content=a713720731~db=all

National Association of Colleges and Employers. (n.d.). Job Outlook 2009.
Retrieved on January 7, 2009, from http://naceweb.org/default.asp

National Defense Research Institute. (2004). Intern Programs as a Human Resources
Management Tool for the Department of Defense. Rand Corporation: Gates, S.M. and Paul, C.

Paugh, R., McKnight, O., and Danku, S. (n.d). Using Advertising Principles to Help Marketing
Students Land their First Job. Retrieved on December 30, 2008, from http://personal.ashland.edu/omcknigh/docs/advertisingJob.pdf

Rizvi, I.A. and Aggarwal, A. (2005). Enhancing Student Employability: Higher Education and
Workforce Development. Ninth Quality in Higher Education International Seminar in Collaboration with ESECT and The Independent, Birmingham, January 27-28, 2005. Retrieved on December 30, 2008, from http://66.102.1.104/scholar?hl=en&lr=&q=cache:uyMubVoVxJsJ:www.qualityresearchinternational.com/ese/papers/aggarwal.doc+using+interns+in+corporations

Sakakibara, Y. (1990.). Perceptions of Japanese Corporations toward Internship Training for
American Graduate Business Students. Presented at the Eastern Michigan University Conference on Languages and Communication for World Business and the Professions, (9), Ypsilanti, Michigan, April 5-7, 1990. Abstract retrieved on December 30, 2008, from ERIC at http://eric.ed.gov/ERICWebPortal/custom/portlets/recordDetails/detailmini.jsp?_nfpb=true&_&ERICExtSearch_SearchValue_0=ED334837&ERICExtSearch_SearchType_0=no&accno=ED334837

Wabash National Study of Liberal Arts Education. (2009.). Overview of the Wabash National
Study of Liberal Arts Education. Retrieved on January 7, 2009, from http://www.wabashnationalstudy.org/wns/overview.html

White, G.W. (2000). University Interns: Untapped Source of Qualified Employees. In S. Hall,
D. Martin (Eds.), Proceedings of the American Society of Business and Behavioral Science Track Section of Management, 7(3), 343-345. Retrieved on December 30, 2008, from http://www.asbbs.org/files/management.pdf#page=349

Wieler, S. S. and Bailey, T.R. (1997). Going to Scale: Employer Participation in School-to-
Work Program at LaGuardia Community College. Educational Evaluation and Policy Analysis, 19(2), 123-140. Abstract retrieved on December 30, 2008, from Sage Journals Online at http://epa.sagepub.com/cgi/content/abstract/19/2/123


###

For an APA formatted edition of this research, please contact me at moniball77@yahoo.com.


#####

Thursday, December 18, 2008

Organizational Development Within the Recorded Music Industry

Completed on April 4, 2007, Cummings and Worley's “General Model of Planned Change” was applied to the Recorded Music Industry

Entering and Contracting
Purpose/Mission:
Although no formal purpose or mission statement was retrieved from the organization’s official web-site or through the use of alternate sources, the prevailing culture of Sony BMG Music Entertainment is perceived to be of information sharing. Press Release language articulates that ‘this global recorded music joint venture’ includes local artists, international superstars, and a catalog of historical recordings.

Size:
With offices in international regions, the record company includes artists such as Beyonce′, Christina Aguilera, and Jennifer Lopez.

Positioning:
Classified as a diversified investment of the entertainment industry, this is the number two record company in the world.[1] A joint venture of Sony Corporation of America (founded in May, 1946) and Bertelsmann (founded in 1835), their UK’s 2006 and 2005 total album market share was 17.7% and 20.7%, respectively.[2] With 25.3% of 2006’s U.S. digital tracks market share[3], they received 109 Grammy ™ nominations and thirty-six awards.

Diagnosis

  • Although perceived as a ‘Best Practice’ by industry insiders, the recording industry’s operation of exploitation is an ineffective system. This process needs to be restructured because its current format is a major barrier to organizational effectiveness.
  • Organizational and key industry players’ commitment to change this behavior is perceived as low because revenue is and will continue to be severely impacted.
  • Prevailing culture’s historical doctrines impedes role definitions and job descriptions, thus creating a conflict of interest. This is causing a lack of creativity and innovation.
  • Ongoing litigation includes attacks on cultural diversity which lead to group conflict (“employees vs. employers”) and ineffective teamwork.

Planning and Implementing Change
The steps of the implementation plan include over one-dozen interventions. The rationale behind the choice of this prescription is to minimize and eliminate the key driving issues as identified in the diagnosis. Once structured communication events have taken place, organizational team members will be in prime position for optimized operations which will result in an improving overall effectiveness. Events[4] of the following nature are strongly suggested:

  1. Studies of structural causes of Leadership Development biases and Developmental Education
  2. Identifying "key communicators
  3. Conducting and Open Space Meeting led by External Consulting Positions. Group Facilitated foci should include Whole System Changes (with a special emphasis on Systems Theory) and Goal Setting.
  4. Strategic Planning and Creative Problem Solving through In-visioning
  5. Management/leadership training on Interpersonal Communication, Sociotechnical System Design, Diversity
  6. Experimentation with alternative arrangements (ex. Learning Organization
  7. Intergroup Problem Solving
  8. Setting up measurement systems
  9. Identifying "fireable offenses"
  10. Team Building
  11. Applying criteria to goals
  12. Establishing inter-unit task forces led by Internal Consulting Positions on Knowledge Management and Career Development
  13. "Walk-the-talk" assessment
  14. Survey-feedback led by External Consulting Positions

By presenting content and information in these tested forms, conflict management, negotiation, and resolution can be deployed to assist those who may be overcome with resistance to change.

Evaluation
There is a high likelihood that the proposed interventions will be rejected by the industry leaders, thus resulting in a retardation of enacting the desired changes. The preceding recommended procedures face a high degree of difficulty in gaining support of key individuals in the organizations because a significant amount of their revenue is generated by the practice of exploitation. This population will also function as the main resistors of change. A suggestion to overcome their resistance is to build ally-relationships amongst independent labels and recording artists while monitoring signs of this pattern being repeated.
If marketed as an industrial or competitive organizational corporate experimental learning program, evaluations on the effectiveness of this prescription can be an informational data asset for participants. Post data mining, qualitative research from this project can be applied to market research and potentially product certification. Further programming evaluation can be quantified by conducting a Return on Investment computation and analysis. By tracking enrollment, completion, scores, feedback, and surveys, this activity just may exemplify the total benefits out-producing the total costs.

References

  1. John E. Jones Organizational Universe Systems. (n.d.). Retrieved May 5, 2007 from http://www.improve.org/odbasics.html
  2. Sony BMG Fact Sheet. (n.d.). Retrieved April 4, 2007 from http://www.hoovers.com/sony-bmg/--ID__135429--/free-co-factsheet.xhtml
  3. Universal Music Group Merrill Lynch Media and Entertainment Conference. (September, 2006). Retrieved April 4, 2007 from http://www.vivendi.com/ir/download/pdf/UMG_MLConf_120906.pdf


[1] http://www.hoovers.com/sony-bmg/--ID__135429--/free-co-factsheet.xhtml
[2] http://www.vivendi.com/ir/download/pdf/UMG_MLConf_120906.pdf Page 13
[3] http://www.vivendi.com/ir/download/pdf/UMG_MLConf_120906.pdf Page 21
[4] John E. Jones Organizational Universe Systems (http://www.improve.org/odbasics.html)



*** For additional research, including an analysis of current operations, please contact me at moniball77@yahoo.com.***

Leveraging Diversity to Appeal to an Expanding and Diversifying Customer Base for Long-Term Performance in General Parts Inc.’s Industry

"Leveraging Diversity to Appeal to an Expanding and Diversifying Customer Base for Long-Term Performance in General Parts Inc.’s Industry: A Comprehensive Training Curriculum for Leaders and Teammates."


Abstract
The strategic-leverage of a diversity initiative for General Parts Inc. (GPI), the parent company of Carquest and Worldpac, was studied. A multi-activity intervention based on this program was also designed using the following resources: Gagne’s Nine Events of Instruction; The Society for Human Resource Management; Langdon, Whiteside, and McKenna’s “Intervention Resource Guide”; Dr. R. Roosevelt Thomas Jr.’s “Building on the Promise of Diversity; Diversity Executive Magazine; and automotive industry diversity authority Monica Emerson.

Introduction
As charged, a lesson plan to address a diversity issue as a training solution was designed by using a case study, feedback, texts, resources, and a template.

Case Study Description
General Parts Inc. (GPI), parent company of Carquest and Worldpac, wanted to become a “global brand of excellence”. Nine steps were created to journey the initiative.

Concerns
Although ideal, certain Diversity Journey Steps (DJS) as co-identified with Global Lead Management Consulting gave cause for concern.

Discussion
What was learned from feedback
Questions arose including who the diversity initiative was aimed at/to. Suggestions included: cross-cultural training, bottom-line focus on cause of training and the desired solution

What was learned from published text, “Building on the Promise of Diversity”
When crafting Strategic Diversity Management ™, it is important to apply the following roadmap: use multiple activities to help sustain diversity intervention progress.

Interventions
Training interventions considered in the design
Complementary interventions included: Customer Feedback, Just-In-Time Training, Performance Analysis, and Results-Based Management.
Description of intervention deployed in the design
Action Learning was adopted to fully sustain Strategic Diversity Management ™.

Lesson Plan
Title: “Leveraging Diversity: A training curriculum for leaders & teammates.” Date: December 7, 2008 Instructional Designer: Monique Burey-Ballard
PLEASE CONTACT VIA EMAIL (moniball77@yahoo.com) FOR A COPY

REFERENCES
*Alden, J. (1999). Results-Based Management. In D. Langdon, K. Whiteside, & M. McKenna
(Eds.), Intervention Resource Guide: 50 Performance Improvement Tools (pp. 330-336). San Francisco: Jossey-Bass and Pfeiffer.

*Brethower, D.M. (1999). Performance Analysis. In D. Langdon, K. Whiteside, & M. McKenna
(Eds.), Intervention Resource Guide: 50 Performance Improvement Tools (pp. 280-286). San Francisco: Jossey-Bass and Pfeiffer.

*Burey-Ballard, M. (2008, November 24). Monica Emerson, Diversity Consultant. [Creation date: Monday, November 24, 2008 1:33:52 PM CST]. Retrieved December 07, 2008, from Discussion Board Message posted to http://blackboard.roosevelt.edu/webapps/discussionboard/do/message?action=list_messages&course_id=_120993_1&conf_id=29803&forum_id=46896&nav=discussion_board_entry&thread_id=1445690&message_id=1445690

*DiBenedetto, J.E. (2008). Case Study: Shifting Diversity Into Overdrive. Diversity Executive,
1(2), 60-62. Retrieved from November 24, 2008, from http://www.nxtbook.com/nxtbooks/mediatec/de_200811/

*Gardenswartz, L. & Rowe, A. (1999). Workplace Diversity: A Product of the SHRM ®
Diversity Initiative. Retrieved December 7, 2008, from http://www.shrm.org/diversity/buskit699.pdf

*Marquardt, M.J. (1999). Action Learning. In D. Langdon, K. Whiteside, & M. McKenna (Eds.),
Intervention Resource Guide: 50 Performance Improvement Tools (pp. 52-58). San Francisco: Jossey-Bass and Pfeiffer.

*Phillips, B. (Interviewer) & Emerson, M. (Interviewee). (2004, January 12). Keeping the Dream Alive: Tips from the High-flying Icons of Diversity [Interview transcript]. Retrieved from Black Engineer on November 22, 2008, from http://www.blackengineer.com/artman/publish/printer_183.shtml

*Razvi, M. (2008). Assignment 6[Diversity by Design Lesson Plan] Template. Retrieved
September 17, 2008, from http://blackboard.roosevelt.edu/webapps/portal/frameset.jsp?tab=courses&url=/bin/common/course.pl?course_id=_120993_1

*Rothwell, W. (1999). On-The-Job Training (OJT). In D. Langdon, K. Whiteside, & M.
McKenna (Eds.), Intervention Resource Guide: 50 Performance Improvement Tools (pp. 243-250). San Francisco: Jossey-Bass and Pfeiffer.

*Thomas, R. R. (2006). Building on the Promise of Diversity: How We Can Move to the Next
Level in Our Workplaces, Our Communities, and Our Society. New York: AMACOM.

*Zemke, R. (1999). Customer Feedback. In D. Langdon, K. Whiteside, & M. McKenna (Eds.),
Intervention Resource Guide: 50 Performance Improvement Tools (pp. 131-141). San Francisco: Jossey-Bass and Pfeiffer.

Monday, May 12, 2008

Knowledge Management equals Knowledge Conformity

The most important thing I discovered about learning technologies this semester were examples and uses of knowledge management. This prescription is ideal to support human performance in relation to technology. Further still are benefits associated with using varied formats of multi-media to train, motivate, and change adults.

As a counselor for a management consulting company, SMEC, I advise on business services. This is achieved by looking at organizations behaviors that impact operations, innovation, and development. Interventions are then recommended to improve performance and advance the health of an organization. It has been in my experiences that while Ikujiro Nonaka distinguished between tacit (subconscious and internalized) and explicit (conscious and communicated), I have furthered this theory. My hypothesis is that although tacit and “un-coded”, adult’s information resources – correlated with knowledge access stages – can shape cultures and impede change.

Initial proof of this concept can be illustrated in the field of Organization Behavior. Take for example the common policy of workplace electronic monitoring potentially leading to an employee termination. Are these policies created in response to trends? Possibly. However, I would like to think that individual organizations mandate this directive in response to specific cultural abuses. If entities want to change, knowledge management prerequisites should include having had assessed tacit information that shapes development. Improper adherence to this warning has already led to:

¨ Innovation Rarity or lack of innovation
¨ Unmotivated employees
¨ Talent Management Retention issues
¨ “Unconnected” Employees
¨ Diversity Un-appreciation
¨ Independence Restrictions

Ultimately human – and subsequently, organizational – performances will be affected.

By incorporating multi-media technologies into knowledge management efforts, companies could gain a more competitive edge by learning about their employees. From a perspective based in Systems Theory, I believe that the behaviors of the employees shape the behavioral health of the business. If industry leaders use information to change their workers, then the converse should also be true. An organization’s health can be better managed if all of the active components that impact development are included in training projects.

Initial applications included the internet, and later, intranets. Global collaborations today are Wikipedia, peer-to-peer file sharing networks, and yes, the entertainment industry. Movements such as these are further manifested into social networks which not only contain knowledge, but they also share content and information via “word-of-text/type” marketing. “Web stars” are being born every fifteen minutes and the majority of the business industry is missing out because they are disengaged from the present and often rely merely on traditional advertising strategies to display their expertise. By remaining on the pulse of multi-media technologies, the future workforce, entities interactions and vertical lateralization opportunities are limitless. Archaic methods of hording knowledge should not be considered a best practice unless losing talent and revenue are in your organization’s strategic plan.


To further engage in this or other dialogues, I invite you to continue the conversation via your response or email at monique.bureyballard@myMail.roosevelt.edu.

###

KEYWORDS: Adult Learning, Learning Technologies, Knowledge Management, Multi-Media Training, Organizational Health, Organization Behaviors, Organization Development, Innovation, Motivation, Talent Management, Retention, Unconnected Employees, Human Performance, Organizational Performance, Entertainment Industry, Change Management, Business Industry, Vertical Lateralization, SMEC, Monique Burey-Ballard.

Friday, April 18, 2008

Changing the Way Adults Learn: Improvements for On-Demand Learning in Children’s Programming

As a single, stay-at-home parent, I find myself knowing the latest PBS Kids and Nick Jr. character developments. Because of this, I am pleased to tell you that I am refreshing my understanding of basic Spanish, and am learning conversational Chinese. I have watched and been assessed on animals I have ‘helped’ rescue. What’s my motivation? Interacting with my toddler.

I have also used print media to review science. While riding in the elevator in our building, my 2-year old has repeatedly asked me how it worked. Post visiting my local library, I plan to re-create a model to illustrate the technology. As a mother, I am called upon to apply lessons learned from a nineteen-eighty-something elementary school lesson.

With assistance, my child already knows how to operate the latest technology: small home appliances including the DVD player, the remote control, the microwave, the dishwasher, and the phones: cordless and cellular. I am pretty sure that if I left her unattended with my laptop and a happy meal, she could visit “Mcdonalds.com”. Not only has corporate branding educated my future life-long learner, it continues to inform me.

As a powerful behavioral tool, the media is also a learning technology which has a social responsibility assigned to it. It can bridge cultures by triggering the “hood-rich” to purchase a luxury sedan in order to be accepted into the upper echelons of society. It can cross generations by threading history into the present and ultimately the future. The media can stimulate action or annihilate innovation. It is changing the way we – seniors, adults, teens, and children – learn and think about ourselves and our fellow man.

The informed consumer is aware of this, and enacts change either in accordance with or in spite of ‘the machine’. The conscious artist recognizes this and creates because of and through it. The adult learner takes responsibilities for their actions and discovers their world and how they relate to it. As a role model, I hope to teach organizations, my daughter, and other adults about media technology’s powers.

Although the media is by no means a new technology, “instant” learning is in-fact newer (think: on-demand cable content). By having content quickly accessible via the ‘click’ of the mouse, remote, or I-Pod, adults can then gain knowledge of limitless content. As a reader (in contrast to my toddler), designers could co-produce on-demand content written on screen to supplement the children’s show, but geared for the adult learner. Say for example that while my toddler is engaged in a children’s television programming show, I could also interact with a device that allows me to see the verb “comer” conjugated in different tenses and for different voices. To me, this would be an effective use of time because I could make further meaningful knowledge connections and teach my child outside of the traditional half-hour broadcast.

Further still, a supplementary web-site, print-guide, and ‘hotline’ could be created to help stimulate learning for the adult viewer. To me, this seems like a viable option to help fulfill the charge “Each one Teach One” by using varying methods to reach different audiences. Current technology exists for closed-captions, DVD language translation, and digital television guides. By including education into this information, the media could assume responsibility and help teach society.


M. D. B. Ballard, April 18, 2008


###

Created for TRDV 450.98, Roosevelt University (Chicago), Spring, 2008

Saturday, February 23, 2008

Musings on Taylorism

Scientific Management and its principles were “originally prepared for presentation to the American Society of Mechanical Engineers” and was also a “remedy for inefficiency [with]in systematic management” (source). I personally feel (but did not locate initial research for) that Scientific Management has some tie-ins to Systems Theory, specifically, Systems Engineering in which the employees can be perceived as stakeholders. Based within the historical perspective of ‘science’, only speculation and interpretation can yield that management’s early phases needed educational/academic/scholarly documentation for credence. Research and communication methods assisted in accomplishing this feat and Taylorism was perhaps classified as a “scientific” certification.

I feel that G. Hamel’s 1995 response was ethnocentric and that by saying that “HPT is Taylorism with a new name” is committing the same, unintelligent fallacy. Taylor’s work was a part of the foundation for management’s (ex. production and/or manufacturing) evolution. Per today’s latest research, science is different from technology. My philosophy is that the ‘H’ is optional; technology is primarily needed to support/nurture “Industrial Objectives”, and the fundamental aspect is Performance. Seeing that HPT’s definition is malleable per user, Performance can then be explored infinitely.


###

Created for RU TRDV 450.98 Spring, 2008